Contact Us

TIP

Before contacting us, please make sure you have checked the user guide and FAQ. You may find the answer to your question there.

You can contact us in the following ways.

Website

Leave a message on our contact page. Include your email address if you would like a reply.

Email

If you need to send us screenshots, screen recordings or other attachments, please send an email to support@tominlab.com.

QQ

Join the WonderPen QQ group using group number 3535265, or scan the QR code in QQ:

Xiaohongshu

Our Xiaohongshu account is 同鸣实验室. Follow us for product updates and tips for using WonderPen.

Weibo

Our Weibo account is 同鸣实验室. Follow us for product updates and tips for using WonderPen.

WeChat Official Account

Our WeChat official account is 同鸣实验室. Follow us for product updates and tips for using WonderPen. Scan the QR code in WeChat to follow:

Community

Visit our online community to ask questions and join discussions.

Reporting a Problem

Include your WonderPen version, operating system, the steps leading to the issue, and what you expected compared with what happened. Include the full error message or a screenshot if available. For synchronization issues, specify whether the Library is local or cloud and which devices are involved.

Screenshots and recordings help us investigate. Before sending them, you can blur document content, account details or other private information.